Support
Questions, answered.
Everything you need to know about ordering, authenticity, shipping, and returns.
If you can’t find the answer, email us: support@godspeedoutlet.com.
Authenticity
01 Are your lots 100% authentic?
Yes. Every lot is authenticated before listing and again before dispatch if needed.
02 Are you affiliated with Godspeed New York?
No. We are an independent authenticated resale archive. Trademarks belong to their owners.
03 What if something is inauthentic?
Contact support@godspeedoutlet.com and we’ll resolve it case‑by‑case with full transparency.
Ordering
04 How do I place an order?
Choose a lot, checkout, and watch for confirmation + tracking emails.
05 Can I cancel or change an order?
Email us ASAP. If it hasn’t shipped, we’ll do our best to help.
Shipping
06 Do you ship internationally?
Yes. Customs duties and import taxes may apply depending on destination.
07 When will my order arrive?
See Shipping for timelines and notes.
Returns
08 What is your return policy?
See Returns & refunds for the current rules and time window.
09 When will I receive my refund?
After we receive and inspect the return. Bank processing time may vary.
More: Authentication · Privacy